My Orders FAQ

Edit/Cancel Order

• Can I edit or cancel my order?

Orders

• The retailer can't find my order!

Shipping

• What if I never got my delivered order?
• What if the item I ordered arrived damaged?
• How can I track my order?

Refunds & Returns

• Can I return my items in the store?
• When will I get my refund?
• How do I return items?

General FAQ

Shopping Party

• why can't i see any live shopping parties?
• how do i stop getting text messages about live parties?
• why can't i hear anything during shopping parties?
• i'm experiencing other issues with shopping parties!
• how do i host a shopping party?
• how do i become a dotegirl or doteboy so that i can host?

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About Dote

• How do I use Dote on Android?
• Who can use Dote?
• Is Dote safe?
• How does Dote work?
• What is Dote's website?

Giveaways

• What is a Giveaway?
• How do you enter a giveaway?
• Can Dote grant me a giveaway?
• I've won! How do I redeem my giveaway?
• How are the winners picked?
• Can giveaway prizes be shipped internationally?

See all 7 articles

Coins, Coupons & Prizes

• How do I earn coins?
• Daily Check-in Bonus
• How do I redeem coins for Coupons & Prizes?
• How can I win prizes?
• How do I apply coupons to orders?

Orders

• How can I get an order status?
• How can I cancel my order?
• What happens once I place my order?

Shipping

• My shipping address is wrong, how do I update it?
• Does Dote ship internationally?
• What is Dote's shipping policy?
• What happens with retailers that ship from an international facility?
• What if my package is lost?

Referral & Dote Credit

• How can I use my Dote credit?
• Is there a minimum purchase with your $5 referral Dote credit?

Returns

• What is Dote's return policy?
• How do refunds work?

Payments

• What methods of payment can I use?
• At what point is my credit card charged?
• What will I see on my bank statement?
• What happens when my order & transaction is voided?
• What are taxes & fees?