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My Orders FAQ
Can I edit or cancel my order?
The retailer can't find my order!
What if I never got my delivered order?
What if the item I ordered arrived damaged?
How can I track my order?
Refunds & Returns
Can I return my items in the store?
When will I get my refund?
How do I return items?
How do I use Dote on Android?
Who can use Dote?
Is Dote safe?
How does Dote work?
What is Dote's website?
What is a Giveaway?
How do you enter a giveaway?
Can Dote grant me a giveaway?
I've won! How do I redeem my giveaway?
How are the winners picked?
Can giveaway prizes be shipped internationally?
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Coins, Coupons & Prizes
How do I earn coins?
Daily Check-in Bonus
How do I redeem coins for Coupons & Prizes?
How can I win prizes?
How do I apply coupons to orders?
How can I get an order status?
How can I cancel my order?
What happens once I place my order?
My shipping address is wrong, how do I update it?
Does Dote ship internationally?
What is Dote's shipping policy?
What happens with retailers that ship from an international facility?
What if my package is lost?
Referral & Dote Credit
How can I use my Dote credit?
Is there a minimum purchase with your $5 referral Dote credit?
What is Dote's return policy?
How do refunds work?
What methods of payment can I use?
At what point is my credit card charged?
What will I see on my bank statement?
What happens when my order & transaction is voided?
What are taxes & fees?